I have been sitting down all morning staring at a screen and moving logs around. I seem to have done a lot of work but for very little return. I still have this afternoon and all of tomorrow to go as well. What am I doing? I am taking the raw data in from users and pushing it out in a more coherent and usable form. Well, that's what it says on the tin anyway. In reality, I spend a lot of my time trying to make sense of the emails sent in by a bunch of technical tyros and then pass it to the clever ones to do the work. It's called the support desk and it's brain numbingly dull. Nonetheless, we all have to do the training to be ready for when we all take on the might of the ignorant ones and take a job from beginning to end. The only people looking forward to that time are the current support desk permanent staff who can't wait to get out in the field. And who can blame them!
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